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Effective Date: 06/01/2025

CGS Cleaning, We respect your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or use our services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable UK data protection laws.

 

1. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, and address.

• Service Information: Details about your cleaning requirements and preferences.

• Payment Information: Billing and payment details (processed securely).

• Website Usage Data: IP address, browser type, and information about your interactions with our website, collected via cookies or similar technologies.

 

2. How We Use Your Information

We use your personal information to:

• Provide and manage our cleaning services.

• Respond to your inquiries and provide customer support.

• Process payments and issue invoices.

• Send you service updates and important notices.

• Improve our website and customer experience through analytics.

• Comply with legal and regulatory obligations.

 

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To provide the services you have requested.

• Consent: When you have given clear consent for us to process your data (e.g., subscribing to a newsletter).

• Legitimate Interests: For our business purposes, such as improving our services, unless overridden by your data protection rights.

• Legal Obligation: When processing is necessary to comply with the law.

 

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service Providers: Third-party companies that help us deliver our services (e.g., payment processors, IT support).

• Legal Authorities: When required by law or in response to legal processes.

• Business Transfers: If our business undergoes a merger, acquisition, or sale.

All third parties are bound by strict confidentiality agreements and required to protect your data.

 

5. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your data (subject to legal obligations).

• Restriction: Request to limit how we use your data.

• Data Portability: Request your data in a structured, commonly used format.

• Objection: Object to data processing for certain purposes (e.g., marketing).

• Withdraw Consent: Withdraw consent where processing is based on it.

To exercise these rights, please contact us using the details below.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

 

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more details, refer to our [Cookie Policy].

 

8. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

 

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

 

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

CGS Cleaning
Elstree Road, Hemel Hempstead, Hertfordshire
Email: info@cgscleaning.com
Phone:  01442 214440

 

By using our website or services, you agree to the terms of this Privacy Policy. Thank you for trusting CGS Cleaning with your information.